Privacy Policy
Effective November 11, 2026
Higher Levels Roofing respects your privacy. This notice explains how we collect and use information when you visit our website, request a quote, schedule an estimate, contact us, or become a customer.
Information we collect and why
We collect information you provide, such as your name, email address, phone number, property address, project details, photos, and communications. We use it to respond to requests, prepare estimates, schedule and complete roofing work, provide warranty support, maintain business records, and meet legal obligations. Our website and service providers may also collect device, browser, IP address, cookie, and website-interaction information to operate, secure, measure, and improve our website and advertising.
Service providers and customer information
We share information with third parties that perform services on our behalf, including website hosting, scheduling, quote tools, communications, analytics, and advertising. These include Wix, Google, and the quote providers you choose to use through our site, such as ROOFLE. We may also disclose information when required by law or to protect legal rights. We do not sell customer lists for money.
Google Ads and Customer Match
Where permitted, we may share customer contact information you provide directly to us, such as email addresses or phone numbers, with Google for Customer Match and related advertising services. Google matches protected (hashed) identifiers with Google accounts to help us measure advertising, recognize existing customers, reach relevant audiences, and improve ad efficiency. Hashing is a security measure; it does not make the information anonymous. We obtain consent for this sharing and personalized advertising where required by law or Google's policies, and honor applicable opt-outs. Requesting a quote or receiving roofing services does not require you to agree to optional personalized advertising. We do not upload project photos, payment details, or private email message contents to Customer Match.
Learn how Google uses information from sites and apps at Google's Business Data Responsibility page. You can manage Google ad personalization in My Ad Center.
Cookies and your advertising choices
Our site may use cookies and similar technologies for essential functions, analytics, and advertising measurement or personalization. Use the site's cookie controls, where available, and your browser settings to manage these technologies. Cookie choices apply to that browser and do not automatically remove your contact information from a customer advertising list.
To opt out of our customer-list advertising or request removal, email higherlevelsroofing@gmail.com with “Privacy request” in the subject, or call (619) 733-7778. Include the email address or phone number you want removed. You may also request access, correction, or deletion of information you provided. We may need to verify your identity and retain records required for contracts, warranties, tax, legal, or security purposes. We will not deny roofing services because you exercise a privacy choice. Some advertising uses may be considered “sharing” under applicable privacy laws; you may use the same contact methods to request an opt-out.
Retention, security, and updates
We retain information only as reasonably needed for the purposes above, considering project and warranty obligations, recordkeeping requirements, disputes, and your privacy requests. We use reasonable safeguards, but no system is completely secure. Third-party sites and tools have their own privacy notices. We will post material changes here with an updated effective date and obtain additional consent where required.
Contact
Higher Levels Roofing
higherlevelsroofing@gmail.com
(619) 733-7778